危机处理说明
本页说明月晤（Lyrune）当前版本在对话中出现自伤、自杀或受到伤害等风险信号时的处理方式，会随版本更新。月晤不是医疗或心理服务，不能代替专业帮助。
如果你或他人现在有危险，请立即拨打当地急救电话（加拿大、美国 911；欧盟 112），或联系当地的心理危机热线（加拿大 9-8-8，美国 988）。
1. 识别：三层处理，全部在设备上进行
- 本机关键词与规则：中英文词表与规则，离线可用。
- 风险分类：由 AI 模型判断等级（低 / 中 / 高）和类型（例如自伤、伤害他人、本人受害）。
- 程序按结果执行固定动作，不由 AI 自行决定。分类超时、出错或模型未加载时，以关键词规则的结果为准。
每一条输入都经过这三层：文字、语音转写出的文字，以及图片中识别出的文字。
2. 固定动作
| 结果 | App 的动作 |
|---|---|
| 低 | 正常回复。 |
| 中 | 回复以情绪安抚、鼓励寻求帮助为主；回复下方附上求助卡片。 |
| 高，或涉及伤害他人 / 本人受害 | 显示不可关闭的求助卡片，可一键拨打所在地区的危机热线和急救电话；立即退出人设和伴侣角色，改由基础陪伴 AI 安抚并鼓励寻求帮助；记录一条安全事件（只记类型和时间，不记内容）。 |
高风险按“宁可误报”处理：识别可能误判，代价是多显示一张求助卡片。人设对话中出现“想去找你”“想和你团聚”这类说法时，按中风险处理，并拦截 AI 任何暗示团聚、见面的回复。
3. 求助信息
- 按你选择的国家或地区显示当地危机热线和急救电话；内容固定，不由 AI 生成。
- 没有选择地区或该地区没有配置时，显示通用急救号码和国际热线目录。
- 求助页在任何界面两步之内可达，不依赖风险识别。
4. 紧急联系人
- 可选功能，姓名和电话只保存在你的设备上。
- App 不会自动联系任何人。只有你本人当次点击并确认后，才会打开拨号界面。程序和 AI 在任何情况下都不会代你发出联系。
5. App 不做的事
- 不诊断、不治疗、不提供心理咨询，不代替专业帮助。
- 不把自伤、自杀的方法或计划等细节写进长期记忆，只记概括（例如“最近情绪很低落”）。
- 不向任何服务器发送聊天内容；安全事件只在本机记录类型和时间。
- 危机之后 24 小时内，这个对话保持基础陪伴，不回到人设或伴侣角色。
6. 联系我们
对这套处理方式有疑问或建议：hello@limburgite.com。
Crisis Response Protocol
This page describes how the current version of Lyrune (月晤) responds when a conversation contains risk signals such as self-harm, suicide, or harm from others. It is updated as the app changes. Lyrune is not a medical or mental-health service and is not a substitute for professional help.
If you or someone else is in danger right now, call your local emergency number (911 in Canada and the US; 112 in the EU) or a crisis line (9-8-8 in Canada, 988 in the US).
1. Detection: three layers, all on the device
- On-device keywords and rules: Chinese and English word lists and rules that work offline.
- Risk classification: an AI model rates the level (low / medium / high) and the type (for example self-harm, harm to others, or the user being harmed).
- The app then takes a fixed action based on the result; the AI does not decide. If classification times out, fails, or the model is not loaded, the keyword rules decide.
Every input goes through these layers: typed text, transcribed speech, and text recognized in images.
2. Fixed actions
| Result | What the app does |
|---|---|
| Low | Replies normally. |
| Medium | The reply focuses on comfort and encouraging you to seek help, with a help card shown under it. |
| High, or harm to others / being harmed | Shows a help card that cannot be dismissed, with one-tap calls to the crisis line and emergency number for your region; immediately leaves any persona or companion role so a basic companion AI talks with you and encourages you to seek help; records one safety event (type and time only, no content). |
High risk errs on the side of caution: detection can be wrong, and the cost of a false alarm is one extra help card. In persona chats, phrases like “I want to come find you” or “I want to be with you again” are treated as medium risk, and any AI reply hinting at a reunion or meeting is blocked.
3. Help information
- Crisis lines and emergency numbers are shown for the country or region you chose; the content is fixed and not generated by AI.
- If no region is chosen or none is configured for it, general emergency numbers and an international directory are shown.
- The Help page is reachable within two taps from any screen and does not depend on risk detection.
4. Emergency contact
- Optional. The name and phone number are stored only on your device.
- The app never contacts anyone automatically. It opens the dialer only after you tap and confirm it yourself, each time. Neither the app nor the AI will reach out on your behalf under any circumstances.
5. What the app does not do
- It does not diagnose, treat, or provide counseling, and does not replace professional help.
- It does not write details such as methods or plans of self-harm into long-term memory; only a general note (for example “has been feeling very low lately”).
- It does not send chat content to any server; safety events are recorded on the device as type and time only.
- For 24 hours after a crisis, the conversation stays in basic companion mode and does not return to a persona or companion role.
6. Contact
Questions or suggestions about this protocol: hello@limburgite.com.